Medicine Hat College's (MHC) Extended Learning department is launching a Front Desk Fundamentals Program this fall in collaboration with the Medicine Hat Accommodation Association (MHAA) and the Government of Alberta (GOA). This 8-week program is designed by MHC's Extended Learning department, which aims to enhance the skills of front desk employees in member hotels.
"The Medicine Hat Accommodation Association is very excited to offer this new custom program to our front desk staff," says Elisha Ammann, Executive Director of MHAA. "Collaborating with Medicine Hat College to enhance the skills of our team members is a great way to show staff how valuable they are to our operations and have them improve their skill set to reach their future goals."
This program will be delivered in two cohorts of 16 students each, running from September to October 2024 and January to February 2025. It includes classic lectures, "pop-up" classes within the community, and on-the-job training where they will increase key competencies like adaptability, digital skills, collaboration, problem solving and more.
"Medicine Hat College's Extended Learning department is thrilled to partner with MHAA and the Government of Alberta to launch the Front Desk Fundamentals program," says Joalee Zanidean, Regional Training Strategist for Extended Learning at MHC. "This initiative exemplifies our commitment to providing industry-relevant education that meets regional wor
